Helpdesk 101
Getting started with the helpdesk software
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
How do I connect my iPad to my home network?
Connecting Your iPad to a Wi-Fi Network: Open Settings: Tap the Settings app on your iPad home screen. Select Wi-Fi: In the Settings menu, tap on Wi-Fi. Choose a Network: Ensure that the Wi-Fi toggle is turned on (green). Under Choose a Network, find and tap the name of your Wi-Fi network. E...
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
What personal information are you tracking?
Privacy and Data Protection We are committed to protecting your privacy and being transparent about what data we collect and how we use it. Information We Collect • Account Information - Name, email, company details • Support Interactions - Tickets, communications, and resolution history • Usage ...