Helpdesk 101
Getting started with the helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
How do I connect my iPad to my home network?
Connecting Your iPad to a Wi-Fi Network: Open Settings: Tap the Settings app on your iPad home screen. Select Wi-Fi: In the Settings menu, tap on Wi-Fi. Choose a Network: Ensure that the Wi-Fi toggle is turned on (green). Under Choose a Network, find and tap the name of your Wi-Fi network. E...